New Zealand Merge FAQs

Not at all, all New Zealand orders will still be shipped via DHL Express. Same shipping/ delivery times will be expected, which is 2-4 business days from dispatch. For more information on shipping and delivery, please go to our Shipping Page here

All orders placed through Freddy New Zealand website will be processed accordingly and shipped. Your tracking information will be emailed to you once your Freddy order is on the way

Yes, Gift Card Information will be transfered over accordingly and your existing gift card code should work. Forgot your code, or are you having trouble redeeming? Please do contact us here.

Simply get in touch with our Customer Support Team via live chat, email or FB messenger and we’ll guide you on how to start a return. Return location for New Zealand customers will be in our Auckland Return Hub.

Shopping from our Australia website will be seamless and you could expect the same journey and experience. You will also have the option to shop using your local currency NZD.

If you have an existing account with us, keep an eye out for an exclusive invite to setup your new account.

As we do not have a record of customer account passwords, customers need to create a new Freddy account in our Australia website. But do not worry, as it’s very simple and easy to register! Click here to register!

If you would like to get more information about your previous orders, simple reach out to our Customer Support Team and we’d be happy to help

Your points and your existing Reward Tiers will be transferred over.

Absolutely! Here are the Buy Now Pay Later payment providers available for our NZ customers: Afterpay and Paypal 4 instalments

Please contact our Customer Support Team and we'll be able to help you with this if the code does not currently work

If you have previously subscribed in Freddy Zealand’s newsletter and SMS Club, we will just migrate your information to Freddy Australia, no need to sign up again

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