How it works
- 01 Join
- Join to start earning points.
- 02 Earn
$1 = 1 pointEarn 1 point for every dollar spent.
- 03 Redeem
- Redeem points for vouchers and unlock exclusive perks every time you upgrade in status.
- 04 Level up
- The more you shop the more you can earn. Level up and receive exclusive access to events, new drops, sales and more!
Join to start earning points.
We're known for being seasoned travellers. We've walked with you through airports, along travelators, on tarmacs and long-haul flights keeping you comfy and looking your best every step of the way. Now we're taking flight to a new destination full of rewards to be discovered! Upgrade through the classes to unlock exclusive perks.
Got a question? We've got the answers!
What is Freddy Rewards?
Where is Freddy Rewards available?
Both online and in participating retail stores.
Why should I sign up?
If you’re choosing to shop with Freddy, why not earn points for it? We’ll let you know when you earn enough points to cash them in for store credit, so you don’t need to keep track. When you unlock different tiers you can enjoy saving on future purchases, get access to exclusive sales and new product releases, plus, who doesn’t enjoy a cheeky gift on their birthday?
How do I sign up to Freddy Rewards?
Click here and enter your details, it’ll just take a few seconds. A confirmation will be sent to you via email once you have successfully signed up [check your junk/spam folder and mark us as a safe sender so you know when your rewards are ready.In store
If you are visiting one of our store locations please approach one of our team members and they’ll be happy to sign you up.
How do I earn Freddy Rewards points?
It’s easy. Simply shop with us and you’ll earn points.
Once you’ve earned enough points you can instantly redeem your points for a store credit to be used on any future purchases (yes, even during a sale or with a discount coupon).
- For every $1 AUD spent = 1 point (excludes the purchase of a Freddy Gift Card both online and in-store.)
There are also one-time points to earn:
- Signing up for a Freddy Rewards Membership - 30 points.
- Following us on our Instagram - 5 points.
What are the membership levels available, and how do I reach them?
As a loyal Freddy lover, we wanted to make it easy for you to earn rewards that are worth it! We have four membership levels you can climb in order to unlock exclusive perks. The higher your status the more secret rewards you unlock. These rewards are so juicy, we’ll only tell you what they are when you reach that membership level.
Climb membership levels by simply shopping! Each $1, you get 1 point in exchange, plus we’ll give you more ways to earn points by completing quick and easy actions.Membership Levels
- Economy Class - $0 - $449
- Business Class - $450 - $899
- First Class - $900 - $1799
- Private Jet - $1800+
Do my Freddy Rewards points expire?
Yes. Points expire every 6 months. So it is important that you use them within this timeframe otherwise they will disappear.
Can I exchange my Freddy Rewards points for a store credit to use as a partial payment on my order?
Yes. When you have accumulated enough points in order to redeem a store credit, you can use this as payment towards your order.
Can I use my Freddy Rewards on sale items?
Yes. When you redeem your points for store credit, you can use this value towards both full priced and sale items. In other words, there are no restrictions on how you spend your store credit.
Can I use my Freddy Rewards store credit and a discount code on the same order?
Yes. You can use both a discount code (max. of one discount per order - full priced items only) and a Gift Card (you can use more than one gift card at a time) on your Freddy order.
How do I redeem a store credit with my points?
Login to your Freddy account and click on the Rewards tab to view your available rewards. If you’re eligible for a store credit, it’ll be available to redeem.
Where can I check my Freddy Rewards points balance?
Do I need to login to my Freddy Rewards account every time I checkout?
No. As long as you have previously signed up with your preferred email to the Freddy Rewards program, then it’ll automatically apply every point you earn onto your account without having to login every time you shop.
- If you have not signed up to become a Freddy Rewards member, you will not accumulate points automatically. To start earning rewards sign up here and you will instantly receive 30 bonus points just for signing up.
- If you checkout using a different email address than the one on your Freddy Rewards account your points will not be added to your Freddy Rewards account. Please reach out to us at email@example.com.
How long does it take for points to be credited to my account?
Once you have paid for your Freddy goodies, your account will be automatically credited. You can login after your payment is received for a live view of your points balance.
I didn’t receive my points. What happened?
Freddy Rewards points may not be appearing because:
- You have not made a purchase within 6 months of signing up.
- You have returned a product for a refund.
- You have exchanged a product for a lower value item, there will be an adjustment in points.
- You have purchased a gift card. Gift cards are not eligible for points.
- You have paid for shipping. Shipping costs are not eligible for points.
If the reasons above don’t fit your case, don’t worry, we’ve got your back! Contact support here or email firstname.lastname@example.org.
Do I need a Freddy Rewards loyalty card?
No. You do not need a physical Freddy Rewards card. The information provided upon sign up including your email address and phone number can be used to identify your Freddy Rewards membership whether you are in-store or online.
How do I get my birthday gift?
Just add your birthday on our rewards page and your reward will be sent to your email on your birthday.
What are other ways to earn aside from ordering
We have 8 brand new ways to earn points which you can view here on our Freddy Rewards page.
My points disappeared or are missing, what will I do?
Make sure you are logging in using the email address you used when you purchased. Feel free to contact our customer support team if you need further assistance
I have 2 Freddy email accounts, can I merge my points?
Yes, just contact our customer service team and they can merge your accounts for you.
I am trying to log in my account but it's saying my password or email is incorrect?
Please reset your password on our login page and should you require further assistance, feel free to contact our customer service team
Why did my Tier change suddenly?
To maintain your tier status you need to make a purchase and maintain your points value within a 12 month period in order to keep your Freddy Rewards status.
Can I access my Freddy account and earn points if I purchase from other Freddy countries?
Each Freddy distributor per country is a separate entity as such, account and points earned from other countries may not be merged and is only applicable on the Freddy country you purchased from. E.g. Your account and the points you earned from Freddy Australia is only accessible and redeemable via the Freddy Australia website www.freddystore.com.au
How do I get my birthday gift?
To get your Birthday treat from Freddy, make sure you have added your birthdate in your account. Simply log in to your Freddy account using your registered email and password, go to Rewards page, scroll down and you can add your birth date on the box that says Birthday rewards. Please expect your Birthday reward via email on the day of your birthday.
First time here? Get a mystery discount!
Sign up now to get a mystery discount off your first Freddy order! Plus, we'll only send you the juicy stuff, like VIP access to sales, exclusive offers and new drops!