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Freddy Pants Banner - BDAY-SALE-Landing-Page_Desktop_AU_02_1_46547f68-ea69-4fbb-bdd7-436005c9bc98.jpg Freddy Pants Banner - BDAY-SALE-Landing-Page_Desktop_AU_02_1_46547f68-ea69-4fbb-bdd7-436005c9bc98.jpg

FAQS

Our Birthday Sale begins on Tuesday 18th February 2025! Here are the details:

  • Our 40% off for 40 minutes will run from 8:00 PM to 8:40 PM AEDT.
  • For our VIP customers, you will be able to gain early access to the sale using the special password that was sent to you. Please contact us via Live Chat for any assistance. 
  • To take advantage of this incredible offer, please ensure you have checked out and placed your order within this 40-minute window

No discount code is needed! All our prices have been marked down, making it easier than ever to shop! Just remember you won’t be able to use any other discount codes or promotions during the sale. 

Absolutely! We offer EASY and FAST 30-day exchanges for sale items.

Yes! During this sale, you are able to redeem those points you have saved up! 

You sure can!

Our team is working around the clock to get you your new purchase as quickly as possible! We aim to ship orders within 1-2 business days from our Sydney Warehouse. However, due to the huge volume of orders we receive during the sale period, this may extend to 3-5 business days.

Finding your size is easy! Each product page has a “Find My Size” feature that allows you to enter your measurements to find your perfect Freddy size. Our Full Size Guide is also available on our website.

If you are still unsure on which size will best fit you, our friendly Customer Support team are here to help:

Our warehouse team works extra hard during the sale to pick, pack and dispatch orders as soon as possible. As such, we won’t be able to make changes to an order once confirmed. The good news is you may return/ exchange once received!

As per our Sale Terms and Conditions, this promotion does not apply to orders prior or after the sale period.

You may contact us via the following channels:

TRY BEFORE YOU BUY
Try up to 3 items
Home try-on
 
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Welcome back to the store page. Here's what to do next:
Step 1:
Browse items you'd like to order
Step 2:
Use the 'Add to Cart' button to add your new exchange items to the cart.
Step 3:
Checkout as usual with the same email or phone number to complete your exchange order.
left to place order
Please note: Processing your exchange may take up to one minute after placing your order.