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  • Black Friday FAQs

    Need some extra support?
    Can’t find the answer you’re looking for? Send us a message online by emailing support@freddystore.com.au. We’ll get back to you within 24 hours or the next business day.

    No discount code is needed! All our prices have been marked down, making it easier than ever to shop! Just remember you won’t be able to use any other discount codes or promotions during the sale. 

    All our physical products are on sale! No gift cards are included in this promotion.

    Absolutely! We offer EASY and FAST 30-day exchanges for sale items. PLUS for any Christmas gifting, we offer an extended 60 days return period!

    Absolutely! Freddy rewards points are redeemable at checkout during the 30% off sale. Make sure you are logged in to your Freddy account.

    You sure can!

    No other discount codes or promotions may be used during the sale

    Our team is working around the clock to get you your new purchase as quickly as possible! We aim to ship orders within 1-2 business days from our Sydney Warehouse. However, due to the huge volume of orders we receive during the sale period, this may extend to 3-5 business days.

    Finding your size is easy! Each product page has a “Find My Size” feature that allows you to enter your measurements to find your perfect Freddy size. Our Full Size Guide is also available on our website.

    If you are still unsure on which size will best fit you, our friendly Customer Support team are here to help:

    Our warehouse team works extra hard during the sale to pick, pack and dispatch orders as soon as possible. As such, we won’t be able to make changes to an order once confirmed. The good news is you may return/ exchange once received!

    Of course! If you would like to collect your order from our Boutique Store (100 Green Street, Cremorne VIC 3121), you may choose this option at checkout! Please note this is our only physical store.

    Our Biggest Black Friday Sale in History is online only! We want to give everyone a fair chance at shopping their favourites before the clock strikes 9pm AEDT.

    Our amazing team in our boutique store, located at 100 Green Street Cremorne, VIC 3121, will be working hard to get your orders out to you ASAP!

    Want to shop in store and take advantage of our in-store promotion? Our hours are:

    Tuesday to Friday: 11am to 4pm
    Saturday: 10am to 4pm

    As per our Sale Terms and Conditions, this promotion does not apply to orders prior or after the sale period.

    You may contact us via the following channels:

    TRY BEFORE YOU BUY
    Try up to 3 items
    Home try-on
     
    1 item added to cart
    1
    Select Try Before You Buy
    Use the Try Before You Buy button when selecting items.
    2
    Payment Hold
    We'll reserve the order total on your card, creating a pending transaction, however you won't be charged yet.
    3
    Try at Home
    You have 4 days to try everything once your order arrives.
    4
    Easy Returns
    Pay for what you keep and return the rest. A 10 restocking fee is payable if all items are returned.

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